Frequently Asked Questions
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on the contact us page or email hello@fullglamfirst.com, and we'll get right back to you with a response.
You will receive an email confirmation containing the Order Number and details of your purchase.
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday
If you wish to change or cancel your order, you are allowed to do so only before your item has been shipped. If your item's shipping label has already been created or if it's already been shipped, then you must wait to receive the order and pay to ship it back to us. Please contact us via our support page.
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All orders are shipped from our warehouse within 3-5 business days of the order being placed. Shipments typically arrive 10-12 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by courier service.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and self-track your order at https://www.17track.net/en
We have a fixed shipping rate of $4.99 USD to all destinations worldwide. For orders over $49+, shipping is free.
We ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via email.
If your order hasn't shipped yet, you can email us to notify us of the shipping address changes. If the order has already been shipped out, there is nothing we can do.
Yes, it is possible.
Please refer to on Return Policy located in the footer.
All items are refundable within 30 days. If 30 days have not gone by, you may contact us via email.
You may contact us via email to request for cancellation. Please be advised we can only cancel your order if it has not been processed or shipped.
Yes. We take the utmost care of the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet standard SSL (Secure Sockets Layer) protocol.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.